Maybe let both companies know that your experience with their terrible attitude has been sent out on an international forum where many, if not most of the members are flying for surgery.
When it hits them in the pocketbook, that will help change their attitude 
Usually a pool of tears helps me get assistance when I need it most  I realize that isn't manly though 
I cannot imagine what you went through so soon after surgery. I think we should all let the companies know that we will be avoiding them unless they issue you an apology and some reimbursement.
__________________
DDD
Herniated discs C4/5 & 5/6, L3/4, L4/5, L5/S1
Severe compression of spinal cord in two levels
All conventional therapy exhausted, including spinal injections, PT, massage, etc.
In appeal with Gov't Insurance for Out-of-country coverage for ADR hybrid surgery of above discs.
Recently discovered that I am severely allergic to all common metals used in surgical hardware except for Titanium.
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