Sandy,
Sorry for your appointment--too bad you can't ask for a refund.
Someone have an ego???
Stories like this (sorry it happened to you) motivate me more to be everything opposite of this doc.
I agree with Terry: find a compassionate physician. Make sure you mention how awful your experience was with the old physician and the reason for seeing the new physician--it will be dictated in your new letter. The old physician should receive a copy of it.