Jim, I don't know if the problems are from BCBS or Regan's office. For this surgery, he's the guy with all the experience that is so valuable. Regardless of where the problem is, I hope you'll keep your eye on the prize and simply work through the process, however f'ed up it is.
Insurance nonsense has been one of the most frustrating aspects of dealing with spine patients and the medical community. There is no reasonable excuse for how screwed up the system is.... it's been like this for the 2 decades I've been in this game.
Good luck... thanks for keeping us posted.
Mark
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